Ben Gray

Digital Experience Analyst
Applause

Ben Gray is a Digital Experience Analyst with Applause. He advises clients on their digital strategies to deliver delightful customer experiences. Prior to joining Applause, Ben served as a Principal Analyst with Forrester Research, where he spent more than a decade advising Fortune 500 companies on their IT strategies and was regularly quoted in top publications like The Wall Street Journal, The New York Times and InformationWeek.

Check out the incredible speaker line-up to see who will be joining Ben.

Download The Latest Agenda

Innovator’s Summit: Defining The Future Of Retail - Bringing Together A Community Of Retail Innovators

Saturday, October 8th, 2016

10:10 Keynote: The State Of The Retail Apps Economy And What It Takes To Win Customers For Life

Become A Digital Leader: The Best And Worst Retail Apps

Your customers are shopping when and where they want. Start on a tablet, switch to a phone and end up in store. Today’s retail experiences no longer exist in a vacuum. Digital profoundly influences the customer journey and its critical that retailers deliver flawless experiences everywhere and everytime. Applause will unveil the results of a new study on the best and worst retail apps and share what it takes for leaders to turn casual shoppers into customers for life.

Main Conference Day One: Reimagining and Reinventing Retail

Tuesday, November 8th, 2016

14:15 Chairperson’s Remarks

Chairperson’s Remarks