eTail East 2016 (past event)

August 14 - 17, 2016



Maximize VoC ROI and Improve Profitability in Retail

Retailers have unique business needs. If you want to secure a significant return on investment from your VoC program, you need to tailor it to your business. Confirmit has helped businesses like yours achieve more than 300% ROI from their VoC program.  Download to find out more!

How To Beat The Benchmarks

Listrak closely monitors the email marketing analytics of our retailing clients in order to gauge the efficacy of different campaigns and trends. By understanding the benchmarks, including open rates, click rates, conversion rates and revenue per email sent, we can help retailers create messages that will resonate most with their customers while maximizing results. Download this whitepaper to find out more!

Retailer’s Guide: Key Mobile Search Trends in 2016

This report will provide marketers with a guide to understanding the world of mobile search through a series of custom analyses conducted by Hitwise that examine overall trends in mobile search in the United States. Download to find out more!


With the ongoing shift of customer engagement and marketing budgets to digital channels across industries, C-Suites are demanding the ability to measure the impact of digital based on a holistic view of enterprise results. Are you feeling this pressure? What are we going to do about it? Download to read more!

The 2016 Retail Holiday Readiness Report

The sizes of the opportunities available to brands during the holidays are mirrored by the amount of competition around them. As more and more retailers compete digitally, the brands that will successfully cut through the noise in their customers’ inboxes and social feeds will need to take the time to invest in an approach that is as personal as it is dynamic. This holiday season, digital marketers are looking to roll out email campaigns that are targeted, personal, and most importantly, meaningful. Key topics include: When to begin holiday campaigns Popular strategies to improve conversions Benefits of triggered emailsClick the image to the left to download now!

zmags case study : Retail

“Creator has enabled our small team to make a big impact. We’re now delivering more elevated experiences for our customers online, while at the same time dramatically reducing the effort needed to create those experiences.”  - CHRISTINE O’BRIEN | MANAGER WEB & DIGITAL Learn more on this, download now!

THE END-TO-END GUIDE TO Social Influencer Marketing

Download this handbook if you are a marketer looking to launch or improve your influencer marketing strategy. In this end-to-end manual, we’ve compiled some of the industry’s best practices to help you build stronger, more effective relationships with your most passionate customers. Download Today!

All In Packaging Case Study

This case study explores how All In Packaging can optimize marketplaces by offering thousands of items from both retail and wholesales categories in one place. This improves both the customer experience, as well as related services such as design, 3-d modeling, tool making, graphic planning, printing of lablels, screen printing, hot foil stamping, metallizing, logisitics and after-sales service.

Retail Services Index - US

In this report, bookingbug have identified five key findings and five key opportunities for retailers to increase revenues and improve the customer experience by offering in-store services, education and expertise.   Also included is a comparison to an equivalent study carried out in the UK so you can see how US retailers are faring compared to our transatlantic neighbors.  Download, and see why value-added services might be a secret weapon that your business should be taking seriously, right away. Download Today!

[Whitepaper] The Mid-Year E-Commerce Outlook for SMB Retailers

The urgency with which brands are adapting to omnichannel digital commerce reflects the fact that not only are they facing competition across the spectrum of brands large and small, their customers too are increasingly demanding a high standard of cross channel integration. Digital transformation is at the forefront of retailer's efforts in 2016, quite simply because it cannot be ignored.  Every year, the eTail team surveys its audience to learn about the tools and technologies they're implementing, the goals they're chasing, and the results they're seeing. Concentrating on small to medium business retailers with annual revenues below $100 million, this report analyzes how brands are seeing success with content-based marketing, omnichannel capabilities, and new marketing techniques. 


Find out more about this Machine Learning Cognitive Content Platform trusted by the world’s leading Retail organizations, enabling a data-driven emotionally engaging, customer experience at every touchpoint. Download the whitepaper today!

3 Crucial Tips to Win Refer-a-Friend in 2016

Learn how Extole's team of referral marketing experts are taking on the challenge in 2016, and the three key tips they'e identified for making the most out of your brand advocates!  Click the image to the left to download! 

The Magic of Multi-Channel Customer Marketing

In today's world, keeping in touch with customers requires a multi-channel strategy.  Take a look at this report. It will demonstrate to you how to get started with coordinating, prioritizing and running your multi-channel campaigns.  Click on the left to download right now!

[Whitepaper] The Mid-Year E-Commerce Outlook for Mid-Market Retailers

Retail brands are constantly refining their commercial capabilities and marketing capabilities. 2016 is no different, as retailers are shifting their marketing budgets and technology investments to build better strategies to connect with consumers across their increasingly non-linear paths to purchase. The goal is simple: to create a seamless, enjoyable shopping experience across the spectrum of digital and offline commercial channels. Every year, the eTail team surveys its audience to learn about the tools and technologies they're implementing, the goals they're chasing, and the results they're seeing. Concentrating on mid-market retailers with annual revenues from $100-500 million, this report analyzes how brands are seeing success with content-based marketing, omnichannel capabilities, and new marketing techniques. Click the banner to the left to download the paper now!

How Enterprise Data and Tag Management Boost Conversion & Revenue

This ebook was written for digital marketing practitioners and executives. For practitioners, it is a tactical blueprint for how to use Ensighten Manage to increase conversions and ensure the success of your marketing initiatives. For executives, this ebook outlines our recommended approach to digital marketing and demonstrates why Ensighten uniquely lets you achieve consistent and impactful returns on your marketing spend.

Just Married Bonding With Customers After They Purchase

Marketers serve up their best programs during the Thanksgiving Holidays. Consumers will stuff their faces... clicking, swiping and heading to the malls for the best deals for their holiday shopping. Watch this webinar to: Learn about the 2012 Black Friday and Cyber Monday trend report findings Hear how marketers spoke to the cross-channel and multi-device consumer during the Thanksgiving Holidays. Examine how in-store and online offers were promoted covering the sweetest desserts and a few under-cooked dishes. Brought to you by Bronto

eTail East 2016 Director's Report

Last year’s holiday season saw some tremendous highs (and a few lows). Retailers faced a host of challenges during the holidays, as consumers waited for discounts or preferred to buy online. With unseasonably warm weather and decreased foot traffic in physical stores, the need to optimize online and mobile experiences is becoming dire. The goal for many retailers is to use integrated technology and tools, engage with customers online, track the customer journey, measure sentiment and loyalty and tailor communications to meet their needs. The biggest growth area in retail continues to be online. This report looks more closely at the trends affecting retailers in 2016 and beyond.

Bridging the Purchase Gap Promoting and Selling Products Using Social Media

See how some of the top brands are promoting and selling products using Pinterest, Facebook, Twitter and Instagram Get best practices on how to move social customers from participation to consideration Learn about “social product experiences”, and how to build and promote them Brought to you by ShopIgniter

Why your CDN’s waiting room is not ‘good enough’ for your customers

Due to the growth of online shopping and the subsequent need to deliver page content as quickly as possible to consumers, content delivery networks (CDNs) have continued to grow in scope, design, and power.  While utilizing a CDN improves the performance, reliability, and security of a static website, CDNs may struggle to keep up with the transactional webshop side of your site. This report will give you strategic recommendations for managing peak traffic events. Download right here!

[Whitepaper] The Mid-Year E-Commerce Outlook for Large Enterprises

Thanks to the proliferation of digital commerce channels and new-age technologies, the retail landscape is more competitive than ever. Large retailers with global footprints are under siege by smaller, more agile brands that are seizing competitive advantages wherever they can find them – from more engaging shopping experiences to smoother fulfillment. Every year, the eTail team surveys its audience to learn about the tools and technologies they're implementing, the goals they're chasing, and the results they're seeing. Concentrating on large retailers with annual revenues above $500 million, this report analyzes how brands are seeing success with mobile, social, and website optimization. Click the banner to the left to download the paper now!

It's June Is Your Website Ready for the Holidays

The sun is shining and plans for summer vacations dominate everyone’s minds – this is when savvy eCommerce marketers implement everything they need for a spectacular Q4 holiday season. What makes it spectacular – more customers discovering and buying on your site! What does it take to be spectacular? Join Forrester Research Inc. Senior Analyst Peter Sheldon, Bloomreach Head of Marketing Joelle Kaufman and 360i Group SEO Director Adam Whippy in this one hour webianr to get a robust understanding of the divergent priorities of eCommerce marketing and IT, strategies to bring these partners together, and suggestions to ensure your business wins in Q4. Brought to you by Bloomreach

Boost Sales Beat Fraud

Preventing online crime is becoming a big problem, In 2011 alone online fraud grew by 22%! Don't let fraud beat you, If you're an online retailer you should know how to protect yourself. Join David Montague, President of The Fraud Practice & Don Bush, Marketing Director at Kount, in this 1 hour webinar as they present: Current fraud issues Steps companies should take to protect their bottom line Fraud reduction methods that hinder sales How fraud detection and prevention can allow e-commerce merchants to expand into new markets and increase revenue Brought To You By Kount

Possible? Probable. Profitable! Meet consumers wherever they are.

We find ourselves in the midst of a global ecommerce boom, with eMarketer projecting that global ecommerce sales will eclipse $3.5 trillion by 2019. If your business has not already taken steps to take advantage of this juggernaut by implementing a global sales strategy, the time to get started is now or you risk being left in the retail dust. We live in a global economy. It’s time to fully engage it. This report will tell you what you need to know to grow. Download today!


Product search is broken! But don’t take our word for it, just look at what the biggest player in search is saying – and doing. Google’s head of search says the search giant has to “rethink what search means pretty much from first principles.”  But if more than half of all available digital shoppers aren’t on PCs and aren’t using browsers even on mobile devices how do retailers and brands reach them? Check out this report from Buzztala to find out how to follow the leaders. Download here today!

Winning Customers at the Zero Moment of Truth

Join this one hour webinar with Joe Nolan, Director, New Media and Raquel Krouse, Social Media Lead, The Search Agency and learn how The Zero Moment of Truth (ZMOT) has changed Men's Warehouse's approach to online marketing and how their team has benefited from understanding their customers' experience during ZMOT. The webinar will cover: What the experience is around your brand at the Zero Moment of Truth The top 8 online sources used by shoppers when making purchase decisions at ZMOT Insight into decision drivers along the path-to-purchase and your customers' behavior How listening to the right conversations in the right channels can influence your integrated online strategy How to apply this data to ROI-driven strategies and campaigns Brought To You By The Search Agency

Capitalize on Mobile Commerce by Optimizing the Mobile Shopping Experience

Online shoppers are browsing and buying more frequently than ever before, and they are doing so from multiple networks, locations, and mobile devices across the globe.  This brief highlights the opportunities mobile commerce presents, as well as the importance of and challenges associated with ensuring optimal performance for mobile commerce experiences.  It also shares a tried and tested method to overcome these challenges and satisfy the expectations of today’s always-on, tech-savvy consumers. Download here to learn more!

Product Promotion and Purchase in the New Facebook Timeline

Brought to you by the folks who specialize in helping brands create compelling social commerce experiences, this webcast lead by ShopIgniter digs into the core strategies of Product Promotion & Purchase In The New Facebook Timeline. This webinar covers: How will the changes to Facebook’s brand pages and Timeline improve your product promotions? What are other brands doing with their cover photo to promote new product releases and event messaging? How is the new Top Bar Navigation going to give you more flexibility to promote products, photos, videos and contests? What is "Star" and "Pencil" and how should you be using these features? How can you create compelling product promotion, purchase and sharing experiences that maximize momentum in Facebook and beyond? How can you integrate Facebook Timeline and apps into your broader mobile and social media marketing efforts? Brought To You By ShopIgniter

eCommerce Beyond Online Leveraging Technology To Enable All Channels

In this webinar with Brian Walker, Vice President, Principal Analyst, Forrester Research and David Watkins, Director for eCommerce, Product Management, AT&T, you’ll explore how you can use integrated technology to optimize customer experience in and across multiple touch points, inspiring your buyers to stay longer, spend more and recommend you to their friends. This complimentary webinar, brought to you by AT&T, will cover: 1. How to meet the needs of your online consumers in 2012 2. Key considerations for an eCommerce ecosystem strategy 3. How to build an online experience consistent with your brand 4. Learn about key technologies that can be implemented to optimize customer experience Brought To You By AT&T

The In-Depth Guide to Fraud Prevention in International E-commerce

Check out this report to discover the evolution of fraud and how to prevent it. Cyberattacks are not a new threat, yet the rise in high-profile hacking cases has merchants rightfully concerned about fraud and their ability to protect their own interests as well as their customers’ sensitive payment information.  To prepare for and prevent fraud, merchants must be aware of the factors that increase risk, integrate technology capable of detecting anomalous activity, and address the specific problems contributing to fraud within their businesses.  Find out more in this report. Download now!

MarketingSherpa's - Start Mobile Marketing

Brought to you by: MarketingSherpa In this report, we help you figure out how to incorporate mobile strategies into your marketing. Marketers who want to connect with today’s busy customers should consider the potential of mobile. Many people are stepping away from the computer and spending more time on their mobile devices. If your mobile efforts fall short, you might miss out on valuable opportunities to engage with your target audience. In this report, we'll show you: How to blend mobile tactics with your current efforts Tips on creating a custom site (and how to decide if you need one) Why usability, content and privacy are so important How to cut your text down to key elements

[Whitepaper] The Changing Landscape of Omnichannel Retail Marketing

Retail brands are tirelessly chasing after a new holy grail: smooth, effortless, and enjoyable shopping experiences across all channels. However, the pursuit of great omnichannel shopping experiences can be difficult, requiring significant investment in new technologies and a shift in strategic focus. Let’s face it; it’s extremely challenging to create consistently great capabilities across desktop sites, mobile sites and apps, social media, and a myriad of other channels. eTail’s latest whitepaper, created in conjunction with RetailMeNot, highlights how brands are reshaping their strategies and investing in new technologies to create the best possible omnichannel experiences. The paper explores:  - How mobile is gaining on incumbent technologies as a key commercial and marketing priority  - How well brands are using data for personalization and predictive marketing  - How far along brands are in the adoption of next generation digital capabilities, like programmatic marketing Click the banner to the left to download the paper now!

Benchmark Report: Holiday Retail Readiness 2015

For many retailers, the sales generated during the holiday season represent a disproportionate amount of their yearly revenues, underscoring the importance of their efforts to prepare effectively in advance of peak shopping season. In today’s digital age, that preparation must extend across a wide range of channels. In eTail's newest benchmark report, retailers discuss the strategies, technologies, and trends that are shaping their holiday preparations. Check out the report to learn how omni-channel retail is preparing for its busiest time of the year. Click on the image at left to download this exclusive report!

[Whitepaper] Mobile & The Next Step in Omnichannel Commerce

2015 was another year of major mobile disruption, as smartphones and tablets further entrenched themselves as key components of the modern omnichannel shopping paradigm. Mobile is an increasingly important revenue channel, and retailers are investing accordingly. Using proprietary data, this report takes a first-hand look at how brands are approaching the opportunities and challenges of mobile in 2016. Topics include:  - Mobile technology investment priorities  - Which mobile touchpoints and strategies are producing the best results  - How mobile is redefining omnichannel commerce Click the graphic on the left to download the report now!

Canadian Brands' Next Steps Into Omni-Channel Retail

Canadian retailers are constantly evolving, shifting their budgets and investments to build better strategies to connect with consumers across their increasingly non-linear paths to purchase. In 2015, these brands are taking the next step in building out their omni-channel experiences to delight and convert. Produced with OSF Global Services, Magento, and Canada Post, eTail Canada’s annual report evaluates the latest trends in omni-channel retail. This paperassesses  how Canadian brands are responding to the omni-channel paradigm and what that means for their inventory management practices. The paper also explores the ways in which retail brands are innovating the in-store experience and leveraging digital marketing tools to develop a fuller picture of their customers and boost revenue. Click on the image at left to download this exclusive report!

Creating Optimal Customer Journeys With Programmatic Marketing

As consumers jump instantaneously from channel to channel and device to device, retail marketers are tasked with understanding consumers' individual habits and creating consistent and relevant experiences for each of them. The proliferation of digital shopping channels and the need for personalization has influenced many marketers to turn to programmatic marketing. Using proprietary research and real-world use cases and produced in conjunction with MediaMath, this white paper explores how programmatic marketing enables brands to influence customer journeys across digital channels. Click the banner to the left to download the report now!

Transformation and Innovation in Retail: the 2015 Director's Report

Using proprietary benchmark data, this report highlights key trends moving the online retail industry and introduces how they will be addressed at our 2015 event. Topics covered in the report include:  -Meeting the imperative to surprise and delight your customers  - using data to open the door to new forms of customer engagement  -Developing the retail store of the future Click the image to the left to download the report now!

Luxury Retail's Digital Moment

With consumers interacting with brands more frequently than ever before, luxury brands have recognized the need to to leverage technologies that are native to the social, mobile, and connected world. In order to be successful in the omnichannel world, companies must be ready to sell, service, market, and engage with their customers anytime, anywhere, and on any device. Using proprietary data collected from top luxury retail executives, this whitepaper covers key trends in digital luxury retail, including:  - How the new wave of digital marketing is transforming luxury retail  - How brands are leveraging content and social media  - How luxury retailers are taking advantage of mobile marketing opportunities Click the image to the left to download the whitepaper now!

Top 2015 Channel: Everthing You Need to Know About Referrals

This report, based on the Top 2015 Channel webinar hosted by Extole, breaks down the essentials that marketers need to create a powerful new channel  through referral marketing programs. Featuring four steps to make referrals work for your brand as well as a handy program checklist, it's a great tool for cashing in the appeal of your brand through customer initiated sales opportunities. Click the image to the left to download now!